Shipping policy

Shipping Policy

Thank you for shopping with us. Please review our shipping terms below to understand how and when your order will be delivered.

Order Processing

All orders are processed within 1–2 business days (excluding weekends and holidays) after payment is confirmed. You will receive a confirmation email once your order has been dispatched.

Shipping Times

We currently ship to addresses within the United Kingdom.

Estimated delivery time is 7 to 8 business days from the date of dispatch. Please note that delivery times are estimates and are not guaranteed, as delays may occasionally occur due to circumstances beyond our control.

Shipping Rates

Shipping Method	Estimated Delivery	Cost
Standard Shipping	7–8 business days	£23.00

Shipping costs are calculated and displayed at checkout before you complete your purchase.

Delivery

Risk of loss passes to you upon delivery of the order to the carrier. Please ensure your shipping address is complete and accurate at checkout, as we are not responsible for orders delivered to incorrectly provided addresses.

If you are unavailable at the time of delivery, the carrier may leave a notice with instructions for redelivery or collection.

Tracking Your Order

Once your order has been dispatched, you will receive a tracking number by email so you can follow your parcel's journey to you.

Delays

While we make every effort to deliver within the estimated timeframe, we are not liable for delays caused by factors outside our control, such as adverse weather, carrier disruptions, or public holidays.

Missing or Lost Parcels

If your order has not arrived within a reasonable period after the estimated delivery date, please contact us at info@flexiamber.com and we will work with the carrier to resolve the issue.